The benefits of teletherapy are evident through the exchange of long-form, weekly messages with therapists. These messages provide comfort and support, fostering a sense of connection despite the physical distance. However, this interaction highlights a disconnect; therapists remain personas behind screens, with voices and faces never seen. Livia Garofalo's new report delves into the complexities mental health workers face and the challenges of teletherapy, extending far beyond individual experiences. The report is artfully illustrated by Laura Wächter, whose visuals bring the findings to life, offering a deeper understanding of the intricacies and demands placed on mental health professionals in a remote setting.